Facebook Sinks on the User Satisfaction Curve

by Blogburger on July 18, 2012

The hits keep coming for Facebook. The social networking site posted the largest decline in customer satisfaction, according to the American Customer Satisfaction Index. Facebook dropped 8 percent, settling at a score of 61 on a 100-point scale. It is a record low for the social media category and it places Facebook in the bottom five companies of the 230 measured by the index. At the same time, Google+ — a social network launched by Google last year — scored rather well. In its first appearance, it clocked in with a 78.




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